Every organisation across every industry is concerned with their ‘internal customers’ and performance. Employees are often identified as the internal customers of an organisation because, while they are not typically the target market, they do ‘buy into’ the processes and systems which drive performance.
For your organisation to perform at its best, it is crucial that you have in place people strategies which are in line with your overall strategy. A disconnection between these two is what stands between where your organisation is, and where it needs to go. For instance, you may be in the process of restructuring departments and divisions, attempting to standardise processes with new technologies, or expanding globally through acquisition or internal growth.
Any of these changes have the power to bring about a misalignment between your people and your organisational strategies. This is why it is important that your change management be handled with the utmost care and understanding.
At Change Systems, we specialise in providing innovative, integrated, and practical solutions to help minimise this disconnection and align your organisation’s people and business strategies. We deliver change management activities based on the Prosci Change Management process and make it a priority to understand your specific organisational strategy, the behaviour standards which exist in your workplace, and organisational performance.
In this way, we make it a priority to maximise the productivity and potential of your internal customers and therefore your overall success.
We are absolutely passionate about delivering value through change management, and do so by helping your organisation to manage change initiatives, increase the effectiveness of your HR service delivery, provide learning and leadership services, and improve talent management.
We urge you to consider and implement the points discussed in this article. If you are uncertain about how to get started or how to apply it to the specific challenges in your own organisation, please contact us (firstname.lastname@example.org) and we will be happy to provide some further guidance.