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Posts Tagged 'restructuring'

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The risk of ignoring your Internal Customers.

Every organisation across every industry is concerned with their ‘internal customers’ and performance. Employees are often identified as the internal customers of an organisation because, while they are not typically the target market, they do ‘buy into’ the processes and systems which drive performance. For your organisation to perform at its best, it is crucial that you have in place people strategies which are in line with your overall strategy. A disconnection between these two is what stands between where your organisation is, and where it needs to go. For instance, you may be in the process of restructuring departments and divisions, attempting to standardise processes with new technologies, or expanding globally through acquisition or internal growth. Any of these changes have the power to bring about a misalignment between your people and your organisational strategies. This is why it is important that your change management be handled with the utmost care and understanding. ...

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How Organisational Change Management (OCM) makes the journey easier.

The complex nature of large-scale transformation projects such as cost-cutting, restructuring, and quality improvement, necessitates the need for a cohesive vision and plan to focus the organisation on their overall objective. We view these transformations as journeys. Like any journey, you need to plan and track according to its scope, complexity, and medium- to long-range timelines in order to get to the outcome or destination. Currently, many businesses do not have a proactive and innovative transformation culture, and thus their transformation journeys are not successful. In order to successfully realise business transformation you need a robust transformation programme, which seeks to achieve and measure goals, like value management, innovation orientation, performance culture, customer focus, and operational efficiency. With a vigorous change management effort like this you will be able to focus on leading, aligning, and preparing your organisation for higher efficiency and better customer orientation ...

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